1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Identifiers: Name, phone number, and email address when you register or contact us.
• Verification Data: For vendors, we collect identity documents or numbers to verify identity and maintain platform trust.
• Location Information: We collect your service zone or area to match clients with nearby vendors.
• Usage Data: Information about how you use our platform, including search queries and interaction with the bot.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our service, including matching clients with vendors.
• To verify the identity of vendors and ensure platform security.
• To notify you about changes to our service or updates on requests.
• To provide customer support and respond to inquiries.
• To gather analysis or valuable information so that we can improve our service.

3. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. We may share your information in the following situations:

• With Vendors/Clients: To facilitate the service connection, we share relevant contact details between matched parties.
• Service Providers: We use third-party services (like Smile ID for verification) who have access to data only to perform tasks on our behalf.
• Legal Requirements: We may disclose data if required by law or in response to valid requests by public authorities.

4. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your personal data, including encryption and secure servers. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.